FAQs

Customer Service

Call:800-252-6262Mon - Fri: 8am - 6pm ESTSaturday: 9am - 4pm EST
Email:sales@capalbosonline.com
Fax973-450-1199
Store Hours

Store HoursMon - Fri: 9am - 6pm ESTSaturday: 9am - 4pm EST


Shipping

Orders & Payments

Privacy Policy

Return Policy

Guarantee




Shipping

Yes. You must be 21 years of age or older to purchase or receive a basket from us which contains alcohol. This is a Federal Law with no exceptions.

Please note: Title to, and ownership of, all wine and/or spirits purchased on this site passes from M&M Wines Corp. (M&M) to the purchaser in the State of New Jersey and the purchaser takes all responsibility for the shipping it from New Jersey to his/her home state. By arranging for transportation of the wine, M&M is providing a service to, and acting on behalf of, the purchaser. By utilizing this service, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine and/or spirits. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again affirms that he/she is at least 21 years of age.

It depends. For any gift that contains alcohol, the recipient, or someone else over 21, must sign for the package. For all other baskets, a signature is not required, but the driver does have the discretion to insist upon a signature, if the driver feels it is unsafe to leave the package unattended (i.e. an apartment building with no doorman).

The driver will leave a note at the location, informing the recipient that a delivery attempt has been made and giving instructions on how the recipient can ensure they get the package delivered on the next business day. The driver will make 3 delivery attempts, on 3 separate days. The package will then be held in the local delivery warehouse for approximately 2 - 10 days, during which time the recipient has the option to pick up the package in person. After that, the package will be returned to us.

Note: If you are sending a basket containing alcohol, and are not sure if anybody will be home to sign for it, we strongly suggest you ship the basket to a work address, or to an address where somebody over 21 will be there to sign for it.

We can ship wine to most states. Unfortunately, we cannot ship alcohol to a number of states, due to specific regulations in those states. The list of restricted states may change from time to time. At present, the restricted states are Indiana, Kentucky, Mississippi, North Dakota, Tennessee and Utah.

Yes, except for California. Due to restrictions on fruit by the CA Department of Agriculture, we cannot ship fruit baskets to California. We suggest you choose from our extensive variety of gourmet baskets to send there.

Yes, self-imposed ones. We want every gift basket we make to look as beautiful upon receipt as it was on the day it left our facility. So, from May - October, baskets containing chocolate or fresh cheeses, which are shipped with ice packs and special thermal wrapping and have a Ground transit time of more than two calendar days, will need to be shipped Express. There is an additional charge for this. Fresh fruit can be shipped all year round via Ground delivery, if it is expected to take less than three calendar days to arrive. Deliveries going further than a 3-day zone must go Express delivery. Please click on map below for transit times.

We ship from New Jersey, and transit times throughout the U.S. can vary. Please click on the map below for estimated transit times.

Note: Alaska and Hawaii cannot be shipped Ground – they can only be shipped Express. Please refer to the shipping tab on the Product Description page for shipping restrictions.

Yes. We offer same day delivery if it is within our van delivery area and the order is received before 10:30am EST, Monday - Friday (except for legal holidays and occasionally, the weeks prior to Christmas). Please see list of zip codes for delivery areas.

No, the day the shipment is picked up is not included when calculating the delivery date. Saturdays, Sundays and legal holidays are not calculated in the delivery dates either. All orders received after 3pm EST will ship next business day.

Ground and Express delivery trucks pick up from our facility every business day. Residential Ground is delivered Tuesday - Saturday 8am - 8pm. Business Ground is delivered Monday - Friday 8am - 6pm Residential and Business Express is delivered Monday - Friday ONLY, starting at 8am Overnight Saturday Residential Express is delivered Saturday ONLY, 8am - 8pm

Yes. We will ship any basket same day, if we receive the order before 3pm EST, Monday - Friday (except for legal holidays, the weeks prior to Christmas, personalized items other than ribbon, or unless you have chosen a delayed order ship date via our website calendar).

Yes. During checkout, you have the ability to specify on our shipping calendar the date you want your gift basket shipped. The estimated delivery date will then be displayed.

Packages going Ground have an estimated delivery time but are not guaranteed. Only packages going Express (Overnight, Saturday, 2-day or 3-day) are guaranteed to arrive on time.

Please contact Customer Service immediately so they can assist you with this. We will only be able to make the address correction if the item is not yet packed and ready to ship from our facility. If we are able to make the change, we cannot guarantee that the shipping company will honor it, due to their internal re-routing restrictions. If we are able to successfully make the correction, there will be a $14.00 address correction fee.

P.O. Boxes: We cannot deliver to a P.O. Box - therefore, we cannot accept any orders going to such an address. We can have packages delivered to Rural Route number addresses.

Hospitals: We generally do not recommend sending gift baskets to a patient in a hospital, unless you are certain the patient will still be in the hospital on the day the package is to be delivered. We are not responsible if the patient is no longer there when the basket arrives, if the basket gets misplaced within the hospital, or if the hospital staff fails to deliver the gift to the patient's room. It is a much safer bet to send the basket to the person's home and have a relative bring it to the hospital.

Hotel: We ask that you be absolutely sure the recipient will still be in the hotel when your gift arrives. We are not responsible if the guest is no longer at the hotel when the basket arrives, if the basket gets misplaced within the hotel, or if the hotel staff fails to deliver the gift to the guest.

The cost of shipping depends upon the delivery option you choose. Please see the shipping tab located on the product description page for current rates and any restrictions.

We ship our gift baskets nationwide via Ground and Express delivery services and we deliver locally by van within northern New Jersey. Please see list of zip codes for delivery areas. (include zip code page link there)

You can check on the status of your gift basket order anytime in two different ways. Registered Members can go to "My Account" sign in and click on "View Order History". Members and non-members alike can visit www.fedex.com and enter their tracking number. The tracking number can be found on the tracking email we send you. If you have any questions, please do not hesitate to call us at 800-252-6262 or email us atcustomerservice@capalbosonline.com.(link “My Account” and email address)

Sorry, we do not ship out of the country.

All items in our gift baskets are carefully packed to prevent breakage. Our gift baskets are shrink wrapped, blanketed within a cocoon of environmentally friendly air bag material and gently placed into a shipping box. Our decorative gift boxes double as the shipping box, so they require no outer shipping box. In either case, our protective packaging process meets or exceeds shipping requirements.

Our gifts are automatically insured against loss and damage during transit at no extra cost to you.

Absolutely not. At capalbosonline.com, we respect the privacy of our customers; we will not provide our customer information toanythird party without consent.


Orders & Payments

You can order great gift baskets from us in several easy ways: Online: capalbosonline.com Phone: 800-252-6262 or 973-667-6262 Customer Service is available Monday - Friday from 8am - 6pm EST and Saturday from 9am - 4pm EST Store: Capalbo’s Gift Baskets 350 Allwood Road in Clifton, NJ 07012 Store hours are Monday - Friday from 8am - 6pm EST and Saturday from 9am - 4pm EST Email: sales@capalbosonline.com Fax: 973-450-1190 For email and fax orders please see below links: Corporate Orders Additional Recipients (Link to corporate spreadsheet and the page we include in the tabelopes for additional recipients.)

We accept Visa, MasterCard, American Express and Discover cards and online PayPal.

We use the latest encryption technology to keep all your information safe and secure. Our 256-bit SSL Certificate ensures that every site visitor, no matter what browser or operating system you use, connects at the highest level of encryption your system can handle.

Billing address, complete account number, expiration date and either 3 digit or 4 digit CVC number. These security features are implemented for your protection, to help combat credit card fraud.

State sales tax will be collected for orders shipped to addresses in New Jersey. An alcohol shipping fee will be collected for orders shipped to addresses in New Hampshire.

Yes! We offer discounts throughout the year, some going as high as 50% off. Registered members can always get a 5% discount on every order they place. Like us on Facebook for 10% off. Only one discount per order can be applied and all discounts or savings are activated with the use of a special discount code.

It’s easy. Go shopping, add whatever you like to your cart and when you are ready to proceed to checkout, enter the discount code and click “submit.” You will see the discount amount applied immediately to your order, if applicable.

Yes, we include a free card with each purchase. During the checkout process you will be able to compose your personalized gift message.

All of our wines and champagne come in standard 750ml bottles, unless indicated otherwise.

No. The name of the basket is for internal order recognition purposes only; it will not appear on the gift basket or the box it comes in.

While we try our hardest to make sure that doesn't happen, from time to time we may be temporarily out of stock on a basket or a product. If that happens, we will substitute it with an item of equal or greater value.

One of the significant differences between us and other established gift basket providers is our ability to treat each and every customer in an individual and specialized way. To substitute an item, please can call us. We will adjust the price of the basket, if necessary, to reflect the substitution.

Absolutely. For details, see our Corporate & Custom Gifts section. (link to page)


Privacy Policy

At capalbosonline.com, we respect and seek to protect your privacy. Our website uses leading encryption technology on our secure server (SSL) to help ensure the information you provide will not be accessed by others, misused or lost. While we might use your email address to notify you about our special savings and sales, we will NEVER provide our customer information to any third party without your consent. Our 256-bit SSL Certificate ensures that every site visitor, no matter what browser or operating system you use, connects at the highest level of encryption your system can handle.

Our delivery service needs it, in case they have a problem locating the recipient based on the address they have been given.


Return Policy

If you wish to return a gift arrangement, please do so within 21 days of when it was received. Item must be in its original packaging and in good condition. Please contact our Customer Service Department at 800-252-6262 and alert them to the pending return. If you are a customer returning the gift arrangement, we will credit, exchange, or refund your total order, less shipping and handling each way. If you are a recipient returning the gift arrangement, we will credit or exchange your total order, less shipping and handling each way. For items which shipped for free, our shipping costs will be deducted from your credit, exchange or refund. Please note: Gift arrangements containing personalized items or perishable fresh fruit and cheeses cannot be returned. These products are covered under our Guarantee and will be replaced if they arrive damaged.


Guarantee

We take pride in delivering the finest gift arrangements. Your complete satisfaction is our goal. If a product arrives damaged, or if you or your gift recipients are not completely satisfied with the quality or condition of any item, please contact our Customer Service Department at (800) 252-6262 within 14 days from receipt of the gift. We will make it right with an appropriate replacement or refund.